Frequently Asked Questions
How does LeadReader+ work?
LeadReader+ (LR+) can be downloaded to any modern Android or iOS device so long as it has a camera. Once downloaded, LR+ must be paired over a data network to an exhibitor badge from a company that has at least one active and available license to pair with it. Upon successful pairing, LR+ can scan badges in either online (wireless data or wifi) or offline (airplane mode or no data transfer ability) mode. Once a badge is scanned it is stored locally on the device – and – if a data connection is available leads are immediately sent back to a company dashboard where they are stored, can be edited, deleted, modified, printed and downloaded.
LeadReader+ Trade Show QR Code Lead Scanning App and Online Dashboard Instructional Video
How many licenses do I need?
You will need one license for every device you'd like to use LR+ on. One user with multiple devices will require multiple licenses.
If I purchase a license pack and later decide I need more, can I add on?
Yes, you may add licenses for the cost difference between your original license pack and the upgrade package you choose. Example: Original purchase 1 license ($299), upgrade to 5 licenses ($499) – upgrade fee equals $200.
How much does the app cost?
The app is free in both the Google Play Store and Apple's App Store.
What are the app hardware requirements?
Your device must have a working rear-facing camera. iOS version 7 or greater or Android 4.2 or greater are recommended.
Will the app work without purchasing a license?
No, the app will not work without a license. Your device must be activated before it can be used to capture any leads.
How do I get the app?
iOS (iPhone, iPad and iPod) users will need to download the app from the App Store. The easiest way is to visit the app store on your device and search for "LeadReader+" then click the download icon.
Android users need to visit the play store and search for "LeadReader+" then install.
Can I add notes to a lead?
Yes, you can add notes at the time of scan or later by accessing the record either through the device that recorded the original scan or the exhibitor dashboard.
Can I add custom qualifiers?
Yes, there are currently several packages available to choose from. Each package allows you to write your own qualifiers for tagging and filtering your leads.
Can I print leads from the app?
You cannot directly print leads from the app. However some third party apps will allow printing to a device. It is not recommended. All printing can be done from the dashboard.
Can I delete leads from the app?
Sort of. You can delete leads from the local (device-stored) list of leads, but if that lead already synced to the dashboard it will remain on the dashboard.
What happens if my battery dies?
Any leads that were scanned will always remain on the device which they were scanned. Leads that were scanned with an active data connection will also remain on the dashboard.
What happens if my phone breaks or I lose it during the event?
Any leads that were scanned with an active data connection will still be on the dashboard. Any leads that had not yet been synced will unfortunately be irretrievable.
How do I access my leads?
Leads can be accessed two ways.
- Leads by device/license are available for viewing and modification (no download) on the device which they were scanned.
- A master file of all leads is available on the exhibitor dashboard.
When will I receive my username and password?
You will receive your username and password no later than one week prior to the event.
Who administers the Dashboard?
The dashboard may be administered by as many users as you choose. Multiple users can be added to your account by users who already have access or by LeadReader+ staff.
Can I download my leads from the dashboard?
Yes, you can download your leads in either Excel or text formats. Leads can also be downloaded in groups based on sales rep, day, and other categories. Additional custom data downloads can be arranged for an additional fee.
Can I print leads from the dashboard?
Yes, the dashboard has a "print-friendly" form that can print full lead lists, or lists generated based on criteria of your choice.
Can leads be deleted from the dashboard?
No, leads can only be deleted once you download your data to a local machine.
What attendee information is included for my leads?
The complete attendee record is included as it was provided upon registration. This may include any or all of the following: company name, first name, last name, phone, cell, fax, e-mail, address, city, state, zip, category(ies).
Does the dashboard track who scanned which leads?
Yes, the dashboard treats each activated user/device as a unique data source. The dashboard additionally tracks date and time of leads.
Can I see my leads from previous events?
Yes, you can see your leads from each event in which you held a license. The Dashboard provides analytics and tools for comparing your leads from year to year.
How long will data be available on the Dashboard after the event?
The plan is to leave data on the dashboard indefinitely.